DynoSwitch to Dyno. Your members do nothing.
We import your members and families, get everyone into the app while your old system keeps collecting, then move their payments across. Direct Debits held with GoCardless move without members signing a thing, and nobody pays twice.
From your old system to Dyno
Your members download the app. If they pay by Direct Debit through GoCardless, that's genuinely all they do.
- Step 1
Send us your member list
An export from your current system is fine, spreadsheet or CSV. We match children to their parents so families come across together, and set up your memberships at the prices members pay today.
- Step 2
Your members get the app
They get full access straight away and keep paying your old system as normal. Your dashboard marks each one “Awaiting DD transfer” until their payments have moved.
- Step 3
We move your Direct Debits
With GoCardless, you sign the transfer form and GoCardless passes your members’ mandates to Stripe in a Bacs bulk change. Members don’t sign or fill in anything. It takes 6 to 8 weeks.
- Step 4
Payments switch over
Each member’s first payment through Dyno goes through before anything is cancelled, and we tell you, member by member, when it’s safe to stop the old one. Nobody pays twice.
A little paperwork for you. The rest is ours.
Our help moving you is free, with no setup fee.
What you do
- Send us your member list
- Connect your Stripe account, which is where members’ payments will land
- Sign the Direct Debit transfer form
- Send your members their invite to the app
What we do
- Import your members and link each family together
- Set up your memberships and prices
- Deal with GoCardless and Stripe for the Direct Debit move
- Tell you when each member is safe to cancel on your old system
What your members do: download the app.
However your members pay now
Clubs come to Dyno from GoCardless, card payments, bank transfers and spreadsheets. Here is what moving looks like from each.
Direct Debits with GoCardless
You sign the transfer form and GoCardless passes your members’ mandates to Stripe in a Bacs bulk change. Members don’t sign anything new, and they keep paying GoCardless until their first Dyno payment has gone through.
Card payments through another system
Members who pay by card add their card in the Dyno app when you move them across. Set the date their old payments stop as their billing start date, and their first Dyno charge waits until then, up to 60 days ahead.
Bank transfers, standing orders or cash
Members set up a Direct Debit or add a card in the app when they accept their invite. You choose whether your club takes cards, Direct Debit or both, and the money goes to your own Stripe account.
A spreadsheet and a group chat
The most common starting point. Send us the spreadsheet and we turn it into your member list, with children linked to their parents. The group chat becomes a club chat in the app that members join automatically.
Moving from another club app? See how Dyno compares on our comparison pages, or read Teamer alternatives.
What moves, and what stays behind
Your members, families and memberships come with you. History stays in your old system, so keep its export.
Comes across
- Each member’s name, email, phone number and date of birth
- Children, linked to the parent who pays for them
- The membership each person is on, at the price they pay today
- The date their old payments stop, so Dyno doesn’t charge before then
- Anyone who shouldn’t be charged, marked free or moving over
Stays behind
- Payment history from your old system: keep its export for your records
- Past bookings and attendance: your Dyno history starts on the day you switch
- Old messages and group chats: the club chat in the app starts fresh
- Card details: card payers add their card in the app themselves
A typical switch, week by week
The part you can’t speed up is the banks’ Direct Debit transfer. Everything else happens in the first fortnight.
- Stage 1
The first week
Your memberships and prices are set up, Stripe is connected, and your member list is imported. Invites go out by email, with reminders after 3 days and again a week later for anyone who hasn’t joined.
- Stage 2
Weeks one and two
Members download the app and get full access straight away. They book, chat and check in on Dyno while your old system carries on collecting, and the Move to Dyno page shows who has joined and who needs a nudge.
- Stage 3
Weeks two to eight
If your Direct Debits are with GoCardless, the bulk change runs on the banks’ timetable, 6 to 8 weeks from the form being signed. Card payers and anyone setting up a new Direct Debit can switch as soon as they’re ready.
- Stage 4
The handover
Each member’s first payment through Dyno goes through, and we tell you, member by member, when it’s safe to cancel the old one. When the last one has moved, you close the old account.
What clubs ask before they switch
How long does switching take?
Setting up your club and getting members into the app can start as soon as we have your member list. Moving Direct Debits takes 6 to 8 weeks, because the banks’ transfer process runs on a fixed timetable that nobody can speed up. Your old system keeps collecting until then, so nothing is lost while you wait.
Do my members need to do anything?
Download the app and sign in. If you collect Direct Debits through GoCardless, that’s all: their mandate moves across without them signing anything. Members who pay by card add their card in the app when you move them over.
What if my Direct Debits aren’t with GoCardless?
Tell us who collects them and we’ll check whether they can take part in a bulk change. If they can’t, your members set up a new Direct Debit in the app instead, and they keep paying your old system until they have.
Could anyone be charged twice?
No. Members keep paying your old system until their first payment through Dyno has gone through, and we tell you, member by member, when it’s safe to cancel the old one. Your dashboard also warns you, and asks you to confirm, before it starts billing anyone who’s moving over.
Do members keep the price they pay today?
Yes. We set up your memberships at the prices members already pay, and you can give anyone a discount on their invite if they’re on an older rate.
Can families come across together?
Yes. Children are listed under their parent’s invite, and their accounts are created when the parent accepts in the app and confirms the children are theirs. From then on, the parent books, pays and signs forms for each child from one login.
How do members find out?
Each member gets an invite by email, or a notification if they already use Dyno, with a link to join. Anyone who hasn’t joined gets a reminder after 3 days and another a week later, and you can resend an invite whenever you like.
What if some members never accept their invite?
Mark them as not moving and they drop off your list, or keep chasing them from the Move to Dyno page. If their Direct Debit has moved to Stripe, talk to us about collecting it at the same amount until they join.
What does it cost to switch?
Our help moving you is free, with no setup fee. Every new club starts with 30 days of Pro, free, with no card needed, and you only start paying once you choose a plan and your 30 days are up.
Can I take my data with me if Dyno isn’t for me?
Yes, whenever you like. Your members, payments, events and bookings all download as spreadsheets from your dashboard, and monthly plans have no contract.
Will my members need a new app?
Yes, and it’s worth it. Dyno is a real iOS and Android app with their membership, bookings, passes and your club’s messages in one place, not a web page squeezed onto a phone.
Ready to plan your switch?
Start a free 30-day Pro trial and look around first, or email us and we'll map out your move with you. No card needed.